Frequently Asked Questions
Everything you need to know about furnishing your home with Leader Online.
What are your standard shipping times for large furniture items?
Most large furniture pieces are delivered within 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do you offer professional assembly services?
Yes, we offer white-glove delivery and assembly services for an additional fee at checkout. Our professional team will set up your furniture and remove all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled condition. Please note that return shipping fees may apply for large freight items.
Are your wood products sustainably sourced?
At Leader Online, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber and eco-friendly materials to ensure long-lasting quality and environmental responsibility.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm to help you budget for your home upgrades.
How can I track my order status?
Once your order is placed, you can track its progress through the 'My Orders' section of your account or by clicking the link provided in your shipping confirmation email.